This will hide itself!
MULTIDISCIPLINARY DESIGN
RESEARCHER & STRATEGIST
BASED IN TORONTO, CANADA
FUTURES THINKER
USER RESEARCHER
HUMAN-CENTRED DESIGNER
RACH
RACH
FUTURES THINKER
USER RESEARCHER
HUMAN-CENTRED DESIGNER
rachel tseng
Hi, I'm Rachel, a researcher that loves to ask questions, prototype, and think big and bold
Human-centred designer and strategist, developing and creating inclusive, future-ready customer experiences
recent problems i've solved for
2023-2025
Enhancing Government Digital Services
Service Design (Generative & Evaluative Research)
Energy's Customer of the Future
Foresight Strategy & Customer Research
Reimagining the Insurance Claims Journey
Ethnographic Research
Designing the Future of Investing
Customer Research & Concept Prototyping
See my studio (coming soon)
Look through the problems I've solved for and a few concepts, strategies, and insights that I've developed to enhance the human experience and transform organizations
Experiences
2021 - now
Senior Consultant
Deloitte Digital
2019 - 2020
Product Marketing Specialist
Litera (previously Kira Systems)
2018-2019
Marketing Research Assistant
UBC Sauder School of Business
This will hide itself!
MULTIDISCIPLINARY DESIGN
RESEARCHER & STRATEGIST
BASED IN TORONTO, CANADA
FUTURES THINKER
USER RESEARCHER
HUMAN-CENTRED DESIGNER
RACH
RACH
FUTURES THINKER
USER RESEARCHER
HUMAN-CENTRED DESIGNER
Hi, I'm Rachel, a researcher that loves to ask questions, prototype, and think big and bold
Human-centred designer and strategist, developing and creating inclusive, future-ready customer experiences
recent problems i've solved for
2023-2025
Enhancing Government Digital Services
Service Design (Generative & Evaluative Research)
Energy's Customer of the Future
Foresight Strategy & Customer Research
Reimagining the Insurance Claims Journey
Ethnographic Research
Designing the Future of Investing
Customer Research & Concept Prototyping
See my studio (coming soon)
Look through the problems I've solved for and a few concepts, strategies, and insights that I've developed to enhance the human experience and transform organizations
Experiences
2021 - now
Senior Consultant
Deloitte Digital
2019 - 2020
Product Marketing Specialist
Litera (previously Kira Systems)
2018-2019
Marketing Research Assistant
UBC Sauder School of Business
This will hide itself!
MULTIDISCIPLINARY DESIGN
RESEARCHER & STRATEGIST
BASED IN TORONTO, CANADA
FUTURES THINKER
USER RESEARCHER
HUMAN-CENTRED DESIGNER
RACH
RACH
FUTURES THINKER
USER RESEARCHER
HUMAN-CENTRED DESIGNER
Hi, I'm Rachel, a researcher that loves to ask questions, prototype, and think big and bold
Human-centred designer and strategist, developing and creating inclusive, future-ready customer experiences
recent problems i've solved for
2023-2025
Enhancing Government Digital Services
Service Design (Generative & Evaluative Research)
Energy's Customer of the Future
Foresight Strategy & Customer Research
Reimagining the Insurance Claims Journey
Ethnographic Research
Designing the Future of Investing
Customer Research & Concept Prototyping
See my studio (coming soon)
Look through the problems I've solved for and a few concepts, strategies, and insights that I've developed to enhance the human experience and transform organizations
Experiences
2021 - now
Senior Consultant
Deloitte Digital
2019 - 2020
Product Marketing Specialist
Litera (previously Kira Systems)
2018-2019
Marketing Research Assistant
UBC Sauder School of Business